Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services to you:

1.1 Personal Information You Provide

• Identification Details: Full name, date of birth, gender
• Contact Information: Email address, telephone number, residential address
• Account Information: Username, password, security questions
• Financial Information: Payment method details, transaction history
• Verification Documents: Copies of identification documents for verification purposes

1.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, time zone setting
• Usage Data: Pages visited, time spent on pages, click patterns
• Device Information: Device type, operating system, unique device identifiers
• Cookies Data: Information collected through cookies and similar technologies

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Create and manage your account
• Process deposits and withdrawals
• Provide customer support and respond to inquiries
• Verify your identity and age for legal compliance

2.2 Legal Compliance

• Comply with gambling regulations and licensing requirements
• Prevent fraudulent activities and money laundering
• Meet tax reporting obligations
• Respond to legal requests and court orders

2.3 Service Improvement

• Analyze usage patterns to improve our website and services
• Develop new features and functionalities
• Personalize your gaming experience
• Conduct research and analysis

2.4 Marketing Communications

With your consent, we may use your information to send promotional materials about our services. You can opt-out of marketing communications at any time by updating your preferences in your account settings or contacting our support team.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to provide our services under our Terms and Conditions
• Legal Obligation: Processing required to comply with legal and regulatory requirements
• Legitimate Interests: Processing for our legitimate business interests, provided your interests and fundamental rights do not override those interests
• Consent: Processing based on your explicit consent for specific purposes

4. Information Sharing and Disclosure

We may share your personal information with:

4.1 Service Providers

• Payment processors and financial institutions
• Identity verification service providers
• IT and hosting service providers
• Customer support service providers

4.2 Regulatory Authorities

We may disclose your information to gambling regulators, law enforcement agencies, and other authorities when required by law or to protect our legal rights.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Aggregated Data

We may share aggregated, anonymized data that does not identify you personally with third parties for analytical purposes.

5. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by the European Commission
• Privacy Shield certification (for transfers to the US)
• Binding corporate rules

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response and breach notification procedures

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• Legal and regulatory requirements (minimum 5 years for gambling transactions)
• The duration of your account activity
• Legitimate business needs
• Dispute resolution requirements

Once the retention period expires, we securely delete or anonymize your personal information.

8. Your Rights

Under data protection laws, you have certain rights regarding your personal information:

8.1 Access Rights

You have the right to request access to the personal information we hold about you.

8.2 Correction Rights

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Deletion Rights

You have the right to request deletion of your personal information in certain circumstances.

8.4 Restriction Rights

You have the right to request restriction of processing of your personal information.

8.5 Objection Rights

You have the right to object to processing of your personal information for direct marketing purposes.

8.6 Data Portability

You have the right to receive your personal information in a structured, commonly used format.

To exercise these rights, please contact us using the details provided below. We may require verification of your identity before processing your request.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Material changes will be communicated to you through email or prominent notice on our website at least 30 days before the changes take effect.