Contact Methods
📧 General Inquiries
Email: [email protected]
Response Time: Within 4 hours during business hours
Use for: General questions, feedback, suggestions
🔒 Account Security
Email: [email protected]
Response Time: Within 2 hours (24/7)
Use for: Suspicious activity, account recovery
💳 Payment Support
Email: [email protected]
Phone: +44 (0)20 7946 0124
Use for: Deposit/withdrawal issues, transaction queries
⚖️ Legal & Compliance
Email: [email protected]
Post: Legal Department, Golden Pharaoh Casino Ltd., 123 Legal Street, London, WC1A 1AA
Use for: Legal inquiries, official correspondence
Business Hours
- Monday - Friday: 8:00 - 00:00 GMT
- Saturday: 9:00 - 23:00 GMT
- Sunday: 10:00 - 22:00 GMT
- Live Chat: 24/7 Available
- Emergency Security: 24/7 Available
Contact Form
Fill out the form below and we'll get back to you as soon as possible. All fields marked with * are required.
Emergency Contact
⚠️ Urgent Account Security Issues
If you suspect unauthorized access to your account or fraudulent activity:
Immediate Contact: [email protected]
24/7 Phone: +44 (0)20 7946 0125 (Account Security Hotline)
Response Time: Within 30 minutes
Problem Gambling Support
🎰 Responsible Gaming Assistance
If you need immediate help with problem gambling:
GamCare Helpline: 0808 8020 133 (Free, 24/7)
Email our RG Team: [email protected]
Self-Exclusion: Available instantly in your account settings
Frequently Asked Questions
To help us assist you quickly, please provide:
- Your full name and player ID (if registered)
- Clear description of your issue or question
- Relevant transaction IDs or dates
- Any error messages you received
- Screenshots if applicable (attach to email)
Response times vary by contact method:
- Live Chat: Under 2 minutes (24/7)
- Email: 1-4 hours during business hours
- Phone: Immediate during operating hours
- Weekends: Slightly longer response times for email
Yes, we provide support in multiple languages:
- Primary: English (24/7)
- Secondary: German, French, Spanish (during business hours)
- Translation services available for other languages upon request
For account-related inquiries, you can verify your identity by providing:
- Your registered email address
- Last 4 digits of payment method used
- Recent transaction details
- Security question answers (if set up)
Note: We will never ask for your full password.
If you're having trouble accessing your account:
- Use the "Forgot Password" feature on the login page
- Check your email (including spam folder) for reset instructions
- If email reset doesn't work, contact security support immediately
- Have your identification documents ready for verification
You can submit verification documents through:
- Secure Upload: In your account settings (recommended)
- Email: Send to [email protected]
- Live Chat: Request a secure upload link from an agent
Accepted formats: JPG, PNG, PDF (max 5MB per file)
Postal Address
📍 Registered Office
Golden Pharaoh Casino Ltd.
123 Legal Street
London
WC1A 1AA
United Kingdom
Company No: 12345678
🏢 Customer Support Centre
Customer Support Department
Golden Pharaoh Casino
456 Support Avenue
Manchester
M1 1AA
United Kingdom
Regulatory Information
Licensing Authority: UK Gambling Commission
License Number: 12345
License Type: Remote Casino Operating License
Issue Date: 15 March 2022
Expiry Date: 14 March 2027